{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free shipping across Singapore on orders of SGD 100 or more; a flat SGD 25 shipping charge applies below that. Orders are handled in 24 to 48 hours and delivered in 5 to 7 days.",
    "content": "Shipping Last updated 18 September 2026. Where we deliver We deliver across Singapore. The delivery time below is the same wherever you are once your order has been handled. What delivery costs Delivery is free on orders of $100 or more. Below that, a flat $25 charge applies. You see the charge in your cart before you pay. You can also choose express delivery in the cart for $25. Express is a paid upgrade, so the charge applies to every express order, including orders that would otherwise be delivered free. How long it takes Orders are handled and packed within 24 to 48 hours. Delivery then takes 5 to 7 days, so allow about a week from ordering to arrival. Tracking Every order is tracked. You get an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not have a tracking number before the parcel is collected, so there is nothing to send sooner. Once you have it, you can follow the parcel on our Track Your Parcel page. How orders are fulfilled We do not hold stock ourselves. Each item you order is sent directly by the supplier that makes or holds it, which is why items in the same order can arrive in more than one parcel on different days. If part of your order has arrived and you are not sure about the rest, email us and we will check. Questions before you order If you need an order by a certain date, email theteam@bathrobe.asia before you buy and we will tell you honestly whether it can get there in time.",
    "url": "https://bathrobe.asia/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "This shop accepts change-of-mind returns for 15 days from purchase under its own published policy: original packaging, proof of purchase, refund processed 24 to 48 hours after the return arrives. Rights under Singapore consumer protection law for faulty or misdescribed goods apply to everything sold here and are unaffected. Returns and cancellations carry no extra charge.",
    "content": "Refunds & Returns Last updated 18 September 2026. Faulty, damaged or not as described This part matters most, and nothing else on this page takes away from it. Under Singapore's Sale of Goods Act 1979, what we sell you has to be of satisfactory quality, reasonably fit for the purpose it is sold for, and match how we described it, and the Consumer Protection (Fair Trading) Act 2003 gives you remedies when goods do not conform to the contract. If something is wrong, tell us and we will put it right with a repair, a replacement or a refund. We pay the return postage. Email theteam@bathrobe.asia with your order number and a short note about the problem. A photograph of the item and the box helps us take a damaged parcel up with the courier. It is not a condition of your rights. Nothing on this page limits your statutory rights. Changed your mind? Our own 15 day policy Singapore has no general statutory cooling-off period for an ordinary online purchase, and we would rather say so than hint at a right you do not have. What follows is our own policy, which we honour because we said we would. You can return a product within 15 days of the original purchase for an exchange or a refund. The product needs to have been bought from this website within the last 15 days, be in its original packaging, and come with your receipt, order confirmation or other proof of purchase. If you are returning something because you changed your mind, found a better price, it does not fit, you no longer need it or you ordered the wrong item, you pay the postage to send it back to the warehouse it came from, using a tracked service. Our products are generally oversized items with high delivery costs, so please read the size guide and the reviews before you order. We refund the full price you paid for the goods, with nothing kept back. We cannot accept returns of products bought from a third-party retailer rather than from this website. Cancelling an order Any order can be cancelled free of charge until it has shipped. Most orders ship within 24 hours of ordering, so if you need to change or cancel a paid order, contact us within 12 hours. Once packing and shipping have started the order can no longer be cancelled, and the returns policy above applies instead. Damaged items If a product arrives damaged or with parts missing, tell us straight away with your order number. Our customer service team will arrange a replacement or a refund, and we cover the return postage. Wrong item sent If you receive something different from what you ordered, tell us straight away. We will fix it at no cost to you. Order not received If your order does not arrive, email us with your order number and we will chase it with the courier. If it cannot be found, we will send it again or refund you. How refunds are paid Refunds are processed 24 to 48 hours after the returned item reaches us. The money goes back to the way you paid, your card or your PayPal account, or we can hold it as credit for a future order if you ask for that. Your bank or PayPal can take a few more business days to show it. How to start a return Email theteam@bathrobe.asia with your name, the product, your order number and what you would like to do. We reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so it reaches the right warehouse and is matched to your order. If we cannot agree If you are unhappy with how we handled a return, email caseresolution@customersupport.care with your order number and a person will look at it again from the start. You can also approach the Consumers Association of Singapore (CASE) or bring a claim in the Small Claims Tribunals.",
    "url": "https://bathrobe.asia/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Bathrobe Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 18 September 2026. This policy explains how Bathrobe Company Singapore , a division of Caruso Consulting Co Ltd (\"we\", \"us\" or \"our\"), handles personal data when you visit bathrobe.asia or buy from us. We handle it under Singapore's Personal Data Protection Act 2012 (PDPA). What we collect When you order: your name, email address, phone number, and delivery and billing address, plus what you bought and what you paid. When you pay: your card details go straight to Stripe, or you pay inside PayPal. We receive confirmation of payment, not your full card number. When you write to us or use a form: what you send us, and your contact details so we can reply. When you browse: if you accept analytics cookies, Google Analytics records pages viewed, the device and browser you use, and roughly where you are. Your basket is kept in your own browser's storage. Why we use it to take payment for your order, ship it and send you order and tracking emails; to answer your questions and handle returns and complaints; to understand how the site is used, if you have agreed to analytics cookies; to prevent fraud and keep records the law requires us to keep. We only send marketing emails if you have agreed to them, and every one has a way to unsubscribe. Who we share it with We share personal data only with the service providers that run the shop for us, and only what each one needs: Stripe and PayPal, to take payment; the supplier and courier who pack and deliver your order; our email service, to send order confirmations and replies; our order database and website hosting providers; Google, for analytics, if you accept analytics cookies; the provider of the chat assistant on our pages, if you use it. Some of these providers store or process personal data outside Singapore. Where they do, we take steps to make sure it receives a standard of protection comparable to the PDPA, as the Act requires for overseas transfers. We do not sell personal data. How long we keep it We keep order records for as long as we need them for the order, returns and warranty questions, and for the accounting and tax periods the law requires us to keep. After that we delete or anonymise them. Your choices and rights You can ask to see the personal data we hold about you, and ask us to correct it. You can withdraw your consent to marketing or analytics at any time. Use the \"Cookie settings\" link in the footer for cookies. You can ask us to delete data we no longer need to keep. Email theteam@bathrobe.asia to do any of these, and we will reply within 30 days. If you are not happy with how we have handled your personal data, tell us first and we will try to put it right. If we cannot, you can complain to the Personal Data Protection Commission (PDPC) at pdpc.gov.sg . Keeping it safe Checkout runs over an encrypted connection, payment details are handled by Stripe and PayPal, and access to order records is limited to the people who need it. No method of sending information over the internet is completely secure, but we take reasonable steps to protect what you give us. Children The shop is meant for adults. We do not knowingly collect personal data from children under 16. If you think a child has given us data, email us and we will delete it. Changes to this policy If we change this policy, the new version goes on this page with a new \"Last updated\" date. Contact us Bathrobe Company Singapore, a division of Caruso Consulting Co Ltd Administration, Singapore: 380 Jln Besar, Singapore 209000, Singapore Corporate address: Suite 53, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@bathrobe.asia International call centre: +66 (0) 98 391 3877",
    "url": "https://bathrobe.asia/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Bathrobe Company.",
    "content": "Terms & Conditions Last updated 18 September 2026. These terms apply when you use bathrobe.asia or buy from Bathrobe Company Singapore , a division of Caruso Consulting Co Ltd, a company registered in Thailand (\"we\", \"us\" or \"our\"). Using the site or placing an order means you accept them, so please read them first. Using the website We give you a limited, revocable, non-transferable and non-exclusive licence to use this site to shop for yourself. You must not: use it in a way that breaks the law; upload or send anything containing a virus or other harmful code, or anything that is defamatory, obscene or infringes someone else's rights; try to get into our systems without permission, or interfere with how the site works; copy or reuse our text, photographs or design without our written permission. By using the site you confirm you are 18 or older. If you are under 18, please use it only with a parent or guardian. Products and descriptions We describe our products as accurately as we can, including fabric and size where the listing gives them. Colours can look different on different screens, and there can be small differences between production batches. Prices Prices are shown in Singapore dollars and no tax is added at checkout: the total at checkout, including any delivery charge, is the amount you pay. If we find a pricing mistake on an order you have placed, we will contact you before it ships and you can choose to go ahead at the right price or cancel for a full refund. Orders Placing an order is an offer to buy. The contract is formed when we confirm and ship your order. We can refuse or cancel an order, for example if an item is out of stock or we suspect fraud. If we cancel an order you have paid for, we refund it in full. Please give us the right delivery and contact details. We cannot be responsible for delays caused by a wrong address. Payment Payment is taken at checkout by card through Stripe or through PayPal, over an encrypted connection. We never see or store your full card number. Shipping, returns and cancellations Delivery times and costs are on our Shipping page, and returns, refunds and cancellations are on our Refunds & Returns page. Both form part of these terms. Our liability We are not responsible for losses that were not a foreseeable result of something we did wrong, or for business losses. Where we are responsible for a loss connected with an order, our liability is limited to what you paid for that order, as far as the law allows. None of this limits liability that the law does not allow us to limit, and none of it affects your statutory rights as a consumer in Singapore. See also our Limited Liability Indemnity page. Governing law These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction over any dispute arising from them. Changes to these terms We may update these terms. The version on this page when you place an order is the one that applies to that order. Contact us Bathrobe Company Singapore, a division of Caruso Consulting Co Ltd Administration, Singapore: 380 Jln Besar, Singapore 209000, Singapore Corporate address: Suite 53, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@bathrobe.asia International call centre: +66 (0) 98 391 3877",
    "url": "https://bathrobe.asia/terms-and-conditions/"
  }
}